Refund policy

Edward Thomas Clothing – Return & Refund Policy

By using Edward Thomas Clothing’s return and refund services, you agree to the terms outlined below. These guidelines are designed to ensure a clear and straightforward return experience for our customers.

30-Day Return Window

Edward Thomas Clothing offers a 30-day return period, beginning on the day your order is delivered.
To qualify, you must notify us of your intention to return the item within this 30-day timeframe.

Return Eligibility Requirements

To be accepted, returned items must:

Be unused and in new condition.
Include all original tags.
Be sent back in the original packaging.

Please note:

Items that show signs of wear, damage, or missing components not caused by us are not eligible for return.
Returns requested after 30 days from delivery cannot be accepted.

How to Start a Return

To initiate a return, contact us at:

Email: support@edward-thomas-clothing.com
Phone: +44 7630 630883

We will provide a return form along with detailed instructions on how and where to send your package.

Items sent back to us without prior approval will not be accepted.

Return labels are the customer’s responsibility, and no restocking fees apply.

How Customers Can Return Items

Returns may be sent via post only.
We do not accept returns through physical stores, kiosks, or drop-off locations.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Return Labels

For standard returns:
Contact us to request a return form. You will be responsible for postage costs.

For defective or incorrect items:
We will provide a prepaid return label. Simply download, print, and attach it to the package.

Condition of Returned Items

We accept returns only if the item is unused, in original condition, and shipped back in the original packaging.

Restocking Fees

Edward Thomas Clothing does not charge restocking fees for returns.

Return Shipping Costs

For defective, damaged, or incorrect items: We cover all return shipping costs.
For all other returns (e.g., change of mind): The customer is responsible for postage fees.

Exchanges

We offer exchanges only for items that are:

Damaged
Incorrect
Faulty
Sent in the wrong size

To arrange an exchange, contact us at:

support@edward-thomas-clothing.com
+44 7630 630883

The fastest way to receive the item you want is to return the original item and place a new order once your return is approved.

Refund Policy

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note: